Online Feedback Form

Give your customers a voice and discover new ways to improve your business.

Simplify your workflows

Customer feedback is an essential part of growing your business. It can help you connect the dots between customer expectations and the experience they have with your products and services. But too many companies use a poor feedback collection process that makes it difficult for customers to provide their input quickly and effectively. Our easy-to-use online feedback form template can help you improve the user experience and collect better feedback that you can turn into new business initiatives.

Earn your customers' trust

With Formstack's drag-and-drop builder and intuitive design tools, you can customize this online feedback form template to achieve the perfect look. The best part? You don't need to know any coding or CSS. Easily add or remove fields, include your logo, tweak colors, and edit submit buttons to create a smooth, branded experience your customers recognize and trust.

Create unique experiences

Giving your customers a personalized experience will leave a positive impression and improve retention. You can customize this online feedback form by setting up submit actions that trigger after the form is completed. Route customers to a personalized thank-you page that includes links to recommended content, or send them a confirmation email that contains next steps.

Keep your team in the loop

Responding to feedback is just as important as collecting it. Use the Data Routing tool to keep your team informed and send out notifications every time your online feedback form is submitted. Easily control when and to whom these emails are sent based on unique triggers, such as only sending negative feedback to your customer experience team.

Put your data into action

Don't let all the good feedback you collect go to waste. Make sense of your data with custom visual reports that can be created and shared in just a few clicks. If you want to get a little more hands-on, take advantage of our many integrations to export data to other apps for further analysis, update your systems with new customer data, and much more.

Formstack saves us tons of time on data entry and analysis and makes it simple for us to see, use, and share data across departments.
Lindsay Anderson
Project Manager at National Geographic Society

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